ggeens's Journal: Talking about fast delivery

Monday: I went to the Dell site to order a laptop for my stepdaughter.

Select model... Buy... New customer... Fill in the forms... Order accepted... Done.

Wednesday evening: Found a notice from UPS in the mailbox: we have a shipment from Dell, but nobody was home.

Thursday morning: I called UPS, to arrange a new delivery. UPS tells me I have to contact Dell. I call Dell and give them my details.

The lady enters my order number in the system, and then she says:

I can't schedule a new delivery for this order: your laptop is not yet assembled.

I ask her what was in the package that was brought to my front door. She says: maybe it's another order (no, I never ordered anything from Dell before), or a delivery for someone else (how did that arrive at my address?).

Thursday afternoon: The package - with the expected laptop - arrives at my home. I looked up my order on Dell's site, which confirmed that the laptop had been shipped. Clicking through to UPS' site, I could trace the shipment - including both delivery attempts.