MadChicken's Journal: Bigfoot domain registry ripoff

I registered my domain with bigfoot.com a while back (out of convenience) and since then have had many opportunities to regret it.

At first, I thought the mail alias package would be useful, I wouldn't need to get a host for my mail. First mistake. They arbiratily limit you to 25 mails a day, a bit lean but passable - until you get hit with Sircam attacks. Their "customer support" is an online mail form that gets piped to /dev/null, and they have no phone support.

Well, I got what I paid for I guess, and not a byte more. I cancelled and got a real host. Come the year after that, they CHARGED MY CARD contrary to my instructions! I eventally worked it out, kinda.

Next fiasco. I got an email telling me my CC was going to expire, so I updated with my new card info. They explicitly mentioned that they would auto-renew unless I told them not to.

I figured everything was OK until my mail suddenly stopped. They let it expire. It looks like their web form was written by a oxygen-deprived high-school dropout web wannabe. It adds a new record for every card change instead of updating the old one. There is no way to delete records. My guess is they looked at the first record and saw it expired, and didn't look any further.

I have been trying to contact them for about three full days now ("Our customer service representatives are standing by to answer your inquiries.
Please fill out the form below. You should receive a response by email within 24 hours.")

If you have an account with them, transfer NOW before you get the same misery.