Twitter was praised for providing an uncensored voice during 2009 elections in Iran and the Arab Spring, and fought the secrecy of a government subpoena for information on their WikiLeaks account. The former of head of news at Twitter says "The whole 'free speech wing of the free speech party' thing -- that's not a slogan. That's deeply, deeply embedded in the DNA of the company... [Twitter executives] understand that this toxicity can kill them, but how do you draw the line? Where do you draw the line? I would actually challenge anyone to identify a perfect solution. But it feels to a certain extent that it's led to paralysis.
While Twitter now says they are working on the problem, Buzzfeed argues this "maximalist approach to free speech was integral to Twitter's rise, but quickly created the conditions for abuse... Twitter has made an ideology out of protecting its most objectionable users. That ethos also made it a beacon for the internet's most vitriolic personalities, who take particular delight in abusing those who use Twitter for their jobs."