I know that this comment is mostly a troll, but for business class contracts with Dell, I have never had a problem with any of their tech support. Typically I can just call the priority support number, hold for maybe 5 minutes, and then I'm through with a tech who mostly knows what he is talking about.
Their consumer grade contracts, on the other hand...
I don't see how that is a troll. That has been my experience in most situations except for getting a couple of cdroms replaced at one facility. For some reason the support contract was in the name of the consoltants who sold the dells (40 workstations and two poweredge servers). Once they were convinced we paid for the contract, i had to goto each and every computer, do a series of tests on each cdrom (5 failed within the first month), wait until someoen else got on t he phone and then argue that our compa
We had one of those contracts. We were unable to get a server fixed, ever. It would fail during POST one time in three. It took a day to get someone out, three days to get him to try to replace a part, and we were never able to get them to come back and try to fix it.
And yes, we had one of the ludicrously expensive contracts.
The one time a company I worked for tried their next-day service contract, we shipped the machine to West Memphis, Arkansas. Now for those of you who don't know, West Memphis is right across the river from Memphis, Tennessee. As it turns out, Dell promised next day service in Memphis, but only day after that service is West Memphis. Apparently it took their guy another 24 hours to drive over the bridge. Maybe he had to clear crossing the state line with his parole officer, I don't know... Anyway, that meant
Felson's Law:
To steal ideas from one person is plagiarism; to steal from
many is research.
Dell (Score:2)
Re:If... (Score:1)
I know that this comment is mostly a troll, but for business class contracts with Dell, I have never had a problem with any of their tech support. Typically I can just call the priority support number, hold for maybe 5 minutes, and then I'm through with a tech who mostly knows what he is talking about.
Their consumer grade contracts, on the other hand...
Re:If... (Score:2)
Re:Dell (Score:2)
And yes, we had one of the ludicrously expensive contracts.
Re:Dell (Score:2)