As reciever of packages, I have to agree.
Both Fed-Ex and UPS failed to call on cellphone or write email or basically have any attempt at contacting sendee at all.
FedEx, street address. There are no nameplates on house to show who lives in flats, because there is supposed to be some amount of privacy. Fed Ex Employee sees he can not get into house nor can he ring bell and enters "undeliverable address" a continues on.
Sendee had to call them up.
Package is returned to business even if support on phone claimed it will he held on for picking it up on in person for whole month. Turns out FedEx office is 45 minutes drive away, upon arrival dead adresee was infromed that package was returned to sender with invalid address after day.
Fuck fedex. How much is a phone call?
UPS Failed to transcribe address properly to computer system. And misspells phone number too. They are quite happy with undeliverable address even if it contains way too obvious typo. No phonecall, not even email. Customer is obviously supposed to babysit tracker.
They attempt to return it in one week, no one with single braincell noticing anything. It took very angry phonecall to get it back. Then I learn that they only do deliveries between 9:00 and 17:00 and only in working days and cant guarantee time of arrival. How fuckign useless is that? Am I supposed to take day off to get package?
Of course, they have their facility also 45 minutes drive from city.
Next time I ecnounter eshop that will not use standard mail, i will mail them and go do my shopping elsewhere.
National mail system?
Never-ever had a issue. I can pick package up pretty much anytime, 5 minutes walk away from me.
UPS and FedEx? Here, they have reputation of intentionally "loosing" packages or "delivering" them. I have defninitelly learned my lessing.