Submission Summary: 0 pending, 1 declined, 0 accepted (1 total, 0.00% accepted)
zorkerz writes: "The headphone jack on my Gateway M680 laptop has always been a bit loose fitting. I never thought anything of this assuming it was only a cheap part until my headphone's sound started cutting out. Quickly I realized there was a loose connection in the headphone jack. Needing my computer for school I decided to wait it out. Just as school ended the jack broke completely, killing all sound on the system not just the headphones. I sent the computer to Gateway a few days later with assurances it would be fixed under the warranty. They received my computer on June 20th stating that, "Depending on part availability, the estimated time to complete the service is 3-4 business days". Ten business days later I emailed them and never received a reply. I called in on the 11th, and 12th of June and was told each time they did not know the status of my computer and would email me back the next day. Having never been contacted by Gateway after the original "receipt confirmation" email, I called in on June 13th, seventeen business days and 24 real days after Gateway had received my computer. Finally I was told the repairs would not be covered by the warranty and would cost 299 dollars. It is unacceptable to take 4 to 6 times longer than estimated without any warning and then only after being hassled to notify me that nothing would be fixed. Is there anything I can do to get some compensation from Gateway? Do I have any ground to stand on? Is there any accountability for tech/warranty support? I do not know what I can do."