This person is the "Fox News Chief Intelligence Correspondent" -- as far as I can tell, she's a long, long, long way from 'intelligence'. This story, especially the headline is sensationalistic tripe. Fox News has said and done a lot of dumb things, but this is really takes the cake. Disgraceful.
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Absolutely. Anyone at any age who volunteers to spend time on the South Pole must recognize they have no access to emergency care. I sympathize with her situation, but no more lives should be put at risk to rescue her.
His analogy, not mine.. though I'd argue that some of the ideas expressed in books could potentially be far more harmful than any pornographic image, especially without the proper context.
Give me a freaking break, would you? Yes, my parents would drop me off at the library, but the librarians never stopped us from going into the 'adult' section. Why? Because that's the job of the parent! Not a librarian, not a teacher, and certainly not a corporation. Raise your children and spend time with them or don't have them at all.
I'm in shock. Yesterday, December 13th, I received a call from a lawyer at BrightHouse Networks. He told me my Internet service is meeting the 'national industry standard' and I could either deal with the problems I was having or they would have to disconnect me in 30 days. He mentioned my uptime was 99% over the last 14 days. Though that's certainly misconstruing the facts...
I've been using BrightHouse services for as long as they've been offered in this town. Their Internet and television packages always seemed like the best deal in the area. Though I may have had a sporadic problem, it was usually due to a splitter going bad or the like. But whatever it was, it was always trivial and easy for BrightHouse to fix.
Then I moved across town to a nicer area and my experience with BrightHouse began to change. From the very first day in May 2006 there were problems with the modem staying online and the cable boxes restarting randomly. After multiple frustrating calls to BrightHouse they began to send technicians out to diagnose the problem. Admittedly, for the first few months they were very diligent finding dozens of potential problems inside and outside the home. I was convinced at this point that my service would improve and it did — for a month, maybe two.
Within a short while my Internet was back to going out randomly almost every day. Not for very long, maybe 30 seconds to 2 minutes at a time. Just enough to knock me off of my VPN or out of my SSH terminal session for work. Based on my years of technical experience, I know this is not an expected result when dealing with broadband Internet connections.
After going back and forth with BrightHouse, they put me in touch directly with a 'technical supervisor', Greg Wingate. At first Greg Wingate put on a good show. Almost every morning he'd have a technician sitting in my drive way monitoring the service from the street. Every time the service would go out, I would walk out side and sure enough the technician would see the disruption too. Doing this was a fairly effective way of isolating where the problem was — e.g. Not inside my home.
After they determined where the problem may be, they referred my problem to their maintenance division and they made small changes that seemed to do nothing. At best they were able to mitigate the problem for a few weeks at a time, but ultimately it always comes back.
Many phone calls, many promises later I obviously felt like I had to escalate my problem to executives within BrightHouse. I contacted Chris Fenger's office, President of BH Central Florida. He immediately referred to me a customer service escalation person who basically repeated all the above processes.This same cycle continues multiple times and still my Internet service was unstable.
I don't know I can dispute that 99% figure that the lawyer mentioned — hard to say, I haven't tracked it. But when a company offers a Service Level Agreement (SLA) of 99%, they say that so there's a reasonably understanding among the client and the service provider that 'stuff' happens. Sometimes someone hits a pole, sometimes there's a network hardware failure. There can't be an expectation of constant service at all times and I fully understand that. I'm not unrealistic, the service is $60 a month — it won't be perfect. But to use that 99% figure when my service literally disconnects multiple time a day is just using a vague clause to get rid of a vocal customer.
It's fair to say that I have never been so disappointed with a company in my life. I had always been a big fan of BrightHouse. Though now I have photo and video evidence of my Internet service being interrupted multiple times a day though BrightHouse tells me their service meets 'national industry standards'. They've simply given up. It's a very sad day for customer service.
What do you do when the big bad corporation wins and the little guy gets screwed?"
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