The board fell behind on bugging folks on payments because the processing took a lot of time and our financial controller was buried in work. As I was saying elsewhere, it's a scaling problem.
No. It's a management problem when an organization takes on a role that it is not equipped to execute and is not part of the organization's primary mission. Furthermore, it is a management problem because the issue was allowed to fester for some time with little to no action (as the minutes show).