It took several weeks for Crutchfield to publish the review of the item that I bought from them a few months back. I was holding off on reviewing my experience, but they went as far as sending me an e-mail inviting me to post a review, so I did.
I bought a new speaker from them which cost several hundred dollars. When it arrived, It was very dusty and it was obvious that it had been taken apart. They sent me a replacement in two days and sent a few apologies, both in e-mail and in snail mail.
Regardless, I described my experience and in my review I said "Come on, Crutchfield! You can do better than that! You charge MSRP!!!" Somehow, that phrase was left out of my review.
Now, I know that they own the website. This, PERHAPS gives them editorial control. Perhaps.
However...if you invite my to review my experience, why not have the guts to post it in its entirety? Maybe you will learn something and maybe your customers will as well.
I have not purchased anything from them since.