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Submission + - Outsourced call centre jobs returning to UK

fiannaFailMan writes: The BBC is reporting that more UK companies are reversing the call-centre outsourcing trend.

"Hello, it's my car." ''Your cat, sir?." "No, my hatchback." "Your bad back, sir?" "No my car, it's a hatchback." "Your cat has a bad back, sir?" "Arghhhhhh!" ...Just 4% of people have had a good experience when dealing with a call centre, according to a recent survey by YouGov. Over half of those asked said their biggest gripe was having to contact call centres outside the UK and more than a third admitted to shouting and swearing at agents because they got so frustrated.

Computers can figure out all kinds of problems, except the things in the world that just don't add up.