Exactly. I use chrome, youtube, maps, and text messaging at least 5x more than I use the actual phone app. My note2 is a little awkward to hold to me ear but, like I said, I'm rarely using the phone. These days, the phone feature is just an app that comes in handy sometimes vs the primary mode of operation.
If the author of the article would just choose his tools more carefully he could have saved himself these weird rants about things that he brings on himself. It's like a bike rider lamenting how uncomfortable his racing bike seat is when he's riding it around the block.