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+ - Atlassian's "Confluence debacle", and the fallout from users-> 11

Submitted by panzerIVD
panzerIVD (3054079) writes "Disgruntled customers of Confluence (the content-sharing application created by Atlassian) have been sharing their discontent in a somewhat hidden area on the documentation area of Confluence's product page. The negative commnets page have been growing exponentially over the past few months, and especially most recently. So why are customers so dissatistified? One of the major complaints has been Atalssian's decision to remove the text entering option called Wiki Markup Editor in version 4.0. The other complaints range from:
- issues remaining open or inactive for months, if not years.
- the RTE (the Real Time Editor which is the replacement to Wiki Markup Editor) is full of bugs, and is slow to use compared to the WME.
- The connection between Comfluence and Jira is broken.
- Incredulity over the founder's (of Atlassian) abusive use of foul language to describe and justify their decision to remove the Wiki Markup Editor.
(this last one is not a joke,..and is puzzling beyond belief)

Here are some of the complaints from the Confluence doc site:
"You can't have it both ways,.... you can't post sweet sugary positive comments,.....but hide customers that have a legitimate beef with your decision to remove the WME."

"My company just migrated to the version (5.x.x), which took away the wiki markup editor. After experimenting with the new page editor, I am giving up. Editing existing pages and adding is major pain. Inability to see content in its native format is another drawback. In its arrogance Atlassian decided to remove the essential part of wiki functionality, turning Confluence into a non-a-wiki knowledge management product."

"Removing the Wiki Markup Editor from Confluence,..is like Linux removing the command line interface,...can you imagine the uproar".

"IMO your product managers for Confluence are focused on the wrong priorities. Your reputation is bleeding because of it. Make the new editor support the same editing, search, and revision workflow without serious and unfixable bugs like you currently have, and you'll see this thread quiet down and eventually word of mouth among doc professionals and wiki consultants will improve again."

"I'll add that 15 months ago, in January of 2012, is when I first learned of the 4.x removal of the wiki markup editor. I discovered it when doing routine smoke testing prior to an IT-scheduled upgrade from 3.5.x to the latest version. Naturally, I threw up red flags and prevented our usual upgrade process. We're still on 3.5.x and stopped paying maintenance long ago."

and the most recent:
"It is obvious that Atlassian would rather sanitize the truth and manage perception than simply be who they say they are.
- Still can't get reliable PDF generation out of anything past 3.5.
- Still can't use WYSIWYG editor (which they released, despite their pledge not to, well before it was ready).
Atlassian listens? Fraid not. They're doing for Confluence what Balmer did for Microsoft. And they are damn proud of it.
For the record, I have not heard a single positive response to the change from anyone who has gone through it...except for those that appear on this page. Professional groups, nothing but bad experience... I wonder just how they are collecting their feedback?"

One commenter even went so far as to dutifully list all the issues people have posted in the thread. How many you ask,..well, I count 50 issues.

Matt Hodges, John Masson, and Paul Curren (Atlassian employees) have tried to stem the tide of these negative comments to no avail. They actually seem to make things worse evertime they try to rationalize the removal of the Wiki Markup Editor. There have also been (what appear to be "friends", be they friends, spouses, or actual employees of Atlassian) angry comments fired back at the unhappy users. Seems that all this negative exposure has gotten the better of these supporter's better judgement.

So the question is this,..why would a software company ignore their customer's harsh comments as a result of the removal of functionality?
Coke tried it, Microsoft tried it, and the list goes on,...and after a time,...once the dust settled,...they all buckled and restored the product to its original state. How long will Atlassian stand their ground?

See below for the link to the site where all these complaints can be found. I'm sure the fight is not over yet,..so if you like Mixed Martial Arts,..you're bound to love it. Atalssian's not tapping out,..but they're sure getting a beat down."

Link to Original Source

Comment: Discount is on the wrong version (Score 1) 210

by today (#35792448) Attached to: Amazon To Offer Ad-Supported Kindle

This discount is on the version that you have to hook to your computer in order to update. A single $25 discount seems inappropriate for this devices.

I would rather see a discount on the free-3G/wifi version of the unit. In this product, you get free 3G for life. An ad-supported model makes more sense because you continue to receive a service in exchange for continuing to receive ads. It would also allow them to update those ads more often.

The best solution would be to discount the reader a bit *and* discount each kindle book you buy, say maybe by 10%.

Image

Town Gets Patent On Being the Center of Europe 169

Posted by samzenpus
from the continental-drift-be-damned dept.
An anonymous reader writes "And you thought software patents were going to far? How about geography patents? Apparently, as a part of the weird fight over what place in Europe represents the 'geophysical center of Europe,' the Austrian town of Frauenkirchen has received a patent (Austrian patent AM 7738/2003) declaring it the center of Europe. Not clear how one 'infringes' on such a patent, but then again, it's not clear why anyone's patenting this either."

The confusion of a staff member is measured by the length of his memos. -- New York Times, Jan. 20, 1981

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