. . . . Find a phone where you can code all thos and you may have a popular product.
Or you may get free room and board in Guantanamo for an undefined period of time . . .
Yeah, yeah, I should use a better IDE that would identify all those lines as comments, but many times I'll be browsing code with nothing more than vi or grep.
When I have a problem with Office, I do a Google search and I find people who have left the answers. Microsoft's web site, much as I hate to admit it, is an excellent manual in every version of Office. They paid a lot of very good technical writers what they were worth to explain it. (In fairness, they haven't been up to the same quality lately.)
I generally agree with most of your post right up to this part . . . Unless it's a very trivial problem, and I'm too lazy to RTFM (which I happily admit MS has done quite a nice of supplying online), most of the "solutions" I see contributed to the MS "support" site (answers/social.whatever.microsofft.com) are worthless dribble -- ranging from the overly simplistic ("Read this generic troubleshooting guide" -- yay more points for the responder!) to anecdotal rubbish ("I was eating a jelly donut when I rebooted my computer and now it works, so go get a jelly donut and reboot" -- yay! more points for the responder!) to completely unfeasable ("Disable all your macros", reply "But the whole point of using Word is because the application NEEDS those macros", followup: "But your document will open then" - yay! more points for the responder!)
My most memorable example: About 2 years ago, I was chasing down a problem with Excel 2010 on an HP laptop running Win 7. The exact details escape me at the moment, but basically what was happening was Excel would get into a state where it unable to select certain worksheets (like clicking on a certain worksheet tab and a different one opening as though the user had misclicked). I can't count how many suggestions I got to replace the mouse, install new drivers, upgrade system bios and even reinstall Windows! (all marked as "solutions" - yay! more points for the responders!). Never mind the fact that the mouse worked flawlessly in every other application and had all the latest drivers. Every suggestion worthless but was obviously the "solution" according to the responder and their little fan clubs. Turns out HP's "Wireless Assistant" utility (a utility of dubious merit to begin with) had a bug that was causing it to specifically conflict with Excel 2010 (and a patch for it from HP)
But seriously . . . I believe access to information is (or should be) a right. By whatever means is the accepted norm for the times. For example, in colonial (US) days that might mean via public assembly, printed pamphlets or newspapers. As technology progressed so did the accepted norms -- from magazines to radio and television broadcasts to the internet and beyond. And I believe the government has some responsibility to ensure that all citizens have access to information.
Am I saying every citizen should be issued a shiny new smartphone with the latest and greatest 4G plan? Of course not. But every single person should have at least some sort of internet access available to them - whether it's at a local library, school, town hall or some other public facility. Or even publicly funded private access for special cases such as a low income person who is an invalid/shut-in.
I'm afraid if we treat access to information as a privilege or luxury rather than a right, we're going to start a slippery slope we'll never get back up. And we may have already started down it . . .
P.S. I knew I shouldn't have played hookie on the day they covered "proofreading" in my grade school grammar class . . . but I figured "When am I ever going to use THAT?" (apparently not today)
As an added bonus: It should act as a warning sign to any visiting aliens - there is no intelligent life here, now move along.