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Google

+ - Gmail failures - frustrated business customers->

Submitted by tdzido
tdzido (960190) writes "Gmail is unusably slow for a part of their business users. Opening messages, searching takes often 15 seconds per one action or more.

This has been happening for a few months now, with first reports going back to February:

http://www.google.com/support/forum/p/gmail/thread?tid=05ad9f9e7c49f9b3&hl=en

The lasts reports are dramatic — some people tried to get help for a few weeks now as their company mail has been barely accessible. The issue appears to be random — a small percentage of domain names is affected. Google Support hasn't addressed the problem yet, even though users started organizing initiatives such as this one:

http://www.google.com/support/forum/p/gmail/thread?tid=7c0f03cee1d43992&hl=en

One technician had a bad luck and almost got fired, when he persuaded his boss to switch company's mail to Google, and then had the corporate domain affected."

Link to Original Source

Comment: Re:As someone directly affected by this (Score 4, Interesting) 160

by tdzido (#14888749) Attached to: Vonage Files Regulatory Complaint Over QoS Premium
Here is a bit of my interesting experience: I'm using the Vonage box on frequent travels to Eastern Europe and I will tell you something - it works WAY better than here, in the US. Actually, it works great there! Crystal clear, no delays. I've had friends who had to cancel their Vonage accounts in major cities such as Chicago or NYC (users of SBC and Comcast). OK, I'm always trying to use the fastest provider available when in Europe, but here is the thing: those European connections are NOT as fast as ours, and I believe it's not about the quality of the connection, it is ONLY about the deprioritization of SIP packets on the US networks, or at least on parts of networks managed by major US ISPs. What would be the other explanation? I can download and upload stuff super fast, I just can't talk on the phone which uses a few kb/s of my hunders k of bandwidth. This is ridiculous. I'm surprised that nobody from the VOIP world has done some serious research and actually sued the big telecoms. Or maybe I'm so wrong making my common-sense assumptions?

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