syylk - Slashdot User

Journal: Microsoft getting taste of its own medicine. 0

Journal by 140Mandak262Jamuna on Tuesday February 06 2007, @10:34AM

Apple is claiming that Vista is corrupting iPods and advising people to wait for the new release of iTunes.

Microsoft raises Vista and Office support fees

Submitted by

PetManimal

on Tuesday February 06 2007, @09:58AM

PetManimal writes "Microsoft has increased the prices it charges for tech support to customers who own full retail versions of Vista and Office. Microsoft used to grant unlimited support to customers with problems installing Office or Windows for as long as they used the software, and they could get help on two additional incidents of any kind for free. After that, support was $35 per incident. As of January 30, unlimited support expires after 90 days after activation. Thereafter, customers needing help will have to pay $59 per Vista incident, and $49 for Office assistance. The article says Microsoft believed its prices were 10 years out of date, and were cheaper than support fees charged by Geek Squad, CompUSA's TechPros, and Circuit City's Firedog."