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Comment Exactly what happened to me (Score 4, Interesting) 163

I was billed by Comcast for a year for a cable modem rental even though I bought my own. Yes, I admit I should have been reading every line entry on my bill every month but I wasn't. When I discovered this error I called Comcast and they immediately admitted the mistake and stopped billing me for it. However when I asked for my money back for the $10/month for the previous 12 months they got all snippy and said I had only a 60 day window to challenge erroneous charges.
So I filed a formal complaint with the FCC and within days I was called back by Comcast and credited the 12 months of erroneous charges. I highly recommend this path since it was so absurdly easy.
I've very happy to hear I'm not alone in this.

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