spyrochaete writes "Gamasutra has posted parts 1 and 2 of its Customer Support Confidential series on life as a customer care techie at a small casual games firm. The articles discuss the colourful variety of email comminiques handled by tech support, and the classifications of average callers, and is written frankly in the "he's saying what we're all thinking" fashion. Which class of support nightmare are you?
Old:... Sometimes, they will want you on the phone as they follow the instructions. In this case, please, maximize that web browser, and enjoy the wacky antics of Gabe and Tycho while you wait for them to finish."