No one was using their "smartphone" (or super duper feature phone like the N95) because they were a disaster to use.
Hey, don't you go insulting Symbian! "Feature phone" my grandmother! The N95 was very much a smartphone. The number of 3rd party apps for Symbian back in the day was enormous, it was easy to develop for, the OS had a history reaching back to the days of the classic psion PDAs, and you could customise just about any aspect of the OS. And if you think about what a Symbian phone could do with crappy processors and no memory to speak of, it was even more impressive. Plus, the N95 had a superb camera -- far superior to the iPhone's shooter when it came out six months later. Your
I also remember the first iPhone, and while it had a lot of promise and iOS was ground-breaking in its use of a touchscreen, it really wasn't that power-user-friendly. There was no cut and paste (remember how you had to jailbreak to add this?), no multitasking, no 3G, and there were very limited numbers of apps when it was released. Yes, it was a preview of the future and the sheer beauty of the graphics of iOS was amazing; but that first iPhone was a gimicky toy in comparison to what you could do as a power user with Symbian.