Not to mention these gems:
So, this program found something which couldn't be found. Check.
After an in-depth analysis of the laptop, my conclusion was that this software was installed by the manufacturer, Samsung. I removed the keylogger software, cleaned up the laptop
Removed the keylogger by removing the folder? Check.
I found the same StarLogger software in the c:\windows\SL folder of the new laptop. The findings are false-positive proof since I have used the tool that discovered it for six years now and I am yet to see it misidentify an item throughout the years.
So, "false-positive proof." Good to know that your extensive experience running an anti-virus program has yielded perfect results. Don't worry about the fact that you don't actually know what you're talking about.
... logged incident 2101163379 with Samsung Support (SS). First, as Sony BMG did six years ago, the SS personnel denied
Can we claim Godwin here? I have a feeling Samsung Support doesn't refer to itself as the SS.
You obviously have some kind of agenda, Mohamed Hassan, MSIA, CISSP, CISA. I know now to never trust anything NetSec Consulting Corp does. Also, congrats on being an "adjunct professor of Information Systems in the School of Business at the University of Phoenix."