Yes, totally agree. Line all of them up against a wall in Utah please.
and fuck the attendant, who is probably complicit in the scheme.
Disagree there. The attendant is most likely a minimum wage working hanging on to a job to make a living. I don't think a lot of people would like to have that job. That worker did not deserve that treatment. The attack was not aimed at the company or even at the fact that a car was being towed, but merely to humiliate someone in a low-income job who is most likely struggling to meet ends (otherwise, why take such a shitty job?). All out of sheer frustration.
Being nicer would probably have helped a lot more. I had a similar experience the other day. A company did something I did not like, in fact, I was more than pissed. I called the company and before a started my rant, I told the person on the other line: "I know you're only picking up the phone so what I'm about to say is nothing personal. BUT I AM PISSED LIKE CRAZY FOR COMPANY XYZ TO DO ABC". She totally understood ("yes sir, I'd be quite upset as well), and fixed the problem on the spot, apologized on behalf of the company and sent an internal note to prevent this from happening again.