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Cellphones

Submission + - AT&T lowers the bar on customer service

rutledjw writes: "AT&T has apparently started allowing customers to use transaction networks other than Visa, Mastercard, Discover, and AMEX, how nice! The issue, which they don't disclose, is this will charge the customer an ATM fee (and most likely save AT&T money as they won't pay a transaction fee). The box to use the alternate networks is checked by default and AT&T will only say: contact your bank for information on what this means to you. They MUST know they're passing these charges downstream. How do we raise awareness on this? Especially with the well published service issues they've been having?"

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