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Submission + - $27 Minecraft has no phone support?->

rjejr writes: My son received a $26.95 PC Mincecraft card for his birthday in Jan 2015. Yesterday afternoon he tried to log in but but the account wouldn't let him. On his AT launcher program there was another users name xxLucasGamerBrxx where his should be. His email also had several strange "Thanks for singing up emails" in his in box. So apparently somebody figured out his password, changed it and the email, ie stole his account. But that's not my real problem, which is Minecraft has been around for several years, $26.95 on PC, $6.95 on phones and tablets, $20 on home consoles. Microsoft just paid $2.5 Billion for Mojang and Minecraft. But there is no help phone number. Not even a web chat. I was on the phone with 4 different people at Microsoft for an hour and they all acted like they had never even heard of the game. This is ridiculous. This isn't some free web browser flash game crashing, it's a $27 game owned by Microsoft and there is only email help which doesn't have as much as an autoreply.
I know he isn't the first Minecraft user to have his account stolen, how does Microsoft avoid this without getting in trouble with the BBB or somebody? Can anybody please help?

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Like punning, programming is a play on words.

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