I'm not really even sure what you think "is a good thing." Is it the "atrocious" customer service? It's the only thing relevant to your post that you quoted. No matter how stupid the people calling in are or how many of them are calling in, that's not good. I can't even begin to wonder why you think that is. Atrocious customer service is atrocious for all customers, not just idiots.
Not to mention, it would also be idiotic to assume that there aren't idiots on both sides of the phone line.
And don't try to wave off criticism by saying "You don't know what you're talking about." That's called ad-hominem.
Finally, I have to point out that what you wrote is completely off-topic; taking a minor point (a grand total of three words out of the summary) and making it out to be a major point.
For example, you cannot change location in Nautilus without using magic keyboard shortcut such as Ctrl + L. But you can see location just fine, just you can't change it.
Yes, you can. I almost never use Ctrl+L. By default you have several ways to navigate, and you can even customize it to look pretty similar to Windows if you wanted, and you don't even have to use Nautilus at all if you don't want to.
And don't kid yourself, you're never offline, you fucking nerds.
Everything else you said was simply stating the obvious, but for this one I have to call bullshit.
Just because it's not what you're used to doesn't mean it's a bad idea
Am I the only one that's sick and tired of seeing this nonsense argument? At what point did he say "It's a bad idea because it's not what I'm used to"? Your reply is completely irrelevant. I could just as easily say "Just because it's not what you're used to doesn't mean it's a good idea."