I tired to use Start-Up NY. We called and were told that it was only for out of state businesses opening in New York. They referred me to a small business consulting group at Stony Brook University. They referred me back to Start-Up NY. I had the impression that no one I spoke with knew what they were talking about, and really weren't interested in helping at all. I have even considered writing to Governor Cuomo.
I think that Governor Cuomo's concept here is very well intentioned and could be a great benefit to the state. But, from my experience the administrative staff are not executing the Governor's program as intended.