The government web site doesn't work with any operating system. It doesn't work with any version of the #1 most popular desktop operating system, Windows. It doesn't work with IE, Spartan, Chrome, or Firefox. The government web site plain refuses to work. And by the way, it's a web form a friggin form tag. Many eight-year-olds can build that and make it work.
You equate that with the private company's HARDWARE which works just fine with the predominant operating system, and also works just fine with some versions of minor operating systems. It just has an issue on one version of an OS that few people use. I use OS X, so it might bug me, but that's quite different from "doesn't work at all, under any OS.