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Journal: Three years after Steve died... 1

Journal by jcr

I don't think I've written this down anywhere before, so here's my story about the first time I had a face-to-face conversation with Steve Jobs.

I was working for Richard Kerris in Apple Worldwide Developer Relations, on a group called the SWAT team. I was the Cocoa expert on that team, and I had colleagues who had expertise in UNIX internals, Windows development, and the Metrowerks tools.

Our role was to help third-party developers bring their products to Mac OS X, whether they were coming from Windows, Solaris, Mac OS 9, etc. We would look over their code, and consult with them on how to go about porting and/or rewriting their products for the new platform.

I went to Fred Anderson's retirement party which was held at Cafe Macs in Building four of the Infinite Loop campus. I saw Steve there, and I went over to introduce myself. I said "Hi Steve, I'm John Randolph. You may or may not recognize my name, but I used to flame you from time to time before I worked here." He asked me "Why did you stop?" I told him "Well, I work here now, and I respect the chain of command."

At the time we had this conversation, there was a big fight going on between the foot-dragging laggards who wanted to keep using the old Mac Toolbox API (which had been cleaned up considerably and put into a framework we called "Carbon"), and those of us who wanted to get everyone using the NeXTStep-derived "Cocoa" frameworks,

At the previous WWDC, Steve had started the keynote with a bit of theater: a coffin had risen up through a trap door on the stage, in the midst of a cloud of dry ice fog. Steve had opened the coffin to show a big Mac OS 9 box, and he praised OS 9 in a eulogy, to make the point that Apple developers should consider it dead and gone.

So getting back to our conversation.. I told Steve what I was doing on Richard's team, and I said "I know that you can't do this politically, but I wish you could have another coffin on the stage at the next WWDC...." and he said: "With Carbon in it?"

He was grinning. At that point, I realized that I could quit worrying about where Apple's development environment was heading. Steve knew what we needed to do, and in the years that followed, Apple has kept the best of NeXT's technology, and let go of what we didn't need.

We miss you Steve, but we're doing fine. Thanks for the things you made happen.

-jcr

User Journal

Journal: The tragedy of brain-dead apparatchiki entrusted with the care of children. 6

Journal by jcr

Earlier today, I read an account of a little girl getting a severe sunburn while on a school field trip, because of an unconscionable policy prohibiting children from possessing sunscreen while at school or on school activities. I looked up the name of the spokesman who had the nerve to try to defend this policy to the press, and wrote her the following e-mail:

Miss Chancellor, you and the pinheads you serve in the Northeast Indecent School District are a tragic example of the kind of abject incompetence that pervades American public schools in the past several decades.

I would urge you to resign and pursue employment in the janitorial services industry, but youâ(TM)re obviously too goddamned stupid to be trusted with cleaning supplies.

-jcr

Well, it would appear that Miss Chancellor was offended by my criticism, and she replied thusly:

Your comments do not warrant an intelligent response. Clearly - you do not have all the facts.

Now, it's rather unusual for an apparatchik in a shitstorm to bother to respond to any of the angry e-mails they get, so naturally I have replied:

On Jun 6, 2014, at 10:26 AM, Chancellor, Aubrey wrote:

>Your comments do not warrant an intelligent response.

Since youâ(TM)re entirely incapable of an intelligent response, that just works out fine and dandy now, doesnâ(TM)t it?

>Clearly - you do not have all the facts.

The fact is that when you screw up like this, the thing to do is apologize and promise the parents, the child, and the rest of the community that it will never happen again. You donâ(TM)t double down on your idiotic policy of depriving children of sunscreen.

When children are entrusted to you by their parents, your paramount duty is to ensure their safety and well being. it is NOT to sacrifice their welfare to your psychotic need for obedience.

-jcr

More on this as it develops. Start the popcorn.

User Journal

Journal: Throwing in the towel on Facebook. 7

Journal by jcr

Last post to FB:

In the time since I created this Facebook account in 2006, I found a bunch of old friends, met many new ones, wasted a whole lot of time, had some arguments that never would have happened in real life, and been frequently annoyed by the business decisions FB has made.

This post will be my last. I will delete this account 48 hours from now. Those of you who want to keep in touch can reach me as always at jcr@mac.com, which I've had for at least a decade.

All's well that ends. I wish you all peace, love and happiness.

It feels like leaving high school. There are people there that I will always care about, some that I love, some that I barely know, some that I have no idea how I met in the first place or why they're in my FB friends list.

A very smart friend of mine is working on changing social media from a site and a vendor that sells the users' info to advertisers, into a protocol that would operate on a peer-to-peer basis, with strong security to ensure that what we write goes to those we wish, and no one else. I hope he succeeds, and I look forward to making a fair bit of cash shorting FB when the writing appears on the wall.

  I will thank my friends who worked on FB, and every user there who ever shared a heartwarming, interesting, inspiring, or even outrageous bit of information that I wouldn't have found otherwise. Congrats to all the FB millionaires and worker bees, I wish them all the best.

I'll still be NSResponder here on /., on StackOverflow and Twitter. The internet is still a lot bigger than Facebook, and I'll see you all around.

User Journal

Journal: Well, that about wraps it up for e-trade. 2

Journal by jcr

E-mail to Neal Martin, E-trade's vice president of customer service:

Well Neal,

I doubt that this message will actually get to you personally, but what the hell.

After the fracas over the last few weeks in which e-trade failed to issue me a second ATM card, I finally got around to transferring the bulk of my shares to a competent broker.

The automatic mail from e-trade notifying me of the transfer included this paragraph:

E*TRADE strives to achieve best in class service and is focused on meeting all of your financial needs. We would like to understand your reason for your transfer out and see if there are any improvements we can make to serve you better in the future. If you have the time to discuss, please call us at 1-800-ETRADE -1 (1-800-387-2331).

The fact is, after going around with your underlings a few times on my requirement for a second card, and having told each of them several times that this was a deal breaker, I know that the claim that youâ(TM)re âoestriving to achieve best in class serviceâ is nothing but marketing drivel. Indeed, my direct, personal experience has shown me that my business isnâ(TM)t important enough to get on the radar of anyone who would actually solve the problem.

I had already planned to find another broker, but the thing that made me hurry up and do so was receiving your oh-so-thoughtful gift of an e-trade gym bag. So, after refusing my very simple request, you apparently assumed that Iâ(TM)d be satisfied if I just got a bag to advertise an incompetent financial institution to my friends.

Looking at the transaction log, I see that e-trade has charged me $25 for the privilege of taking my property elsewhere. Now, Iâ(TM)m sure you have something in your fine print that allows you to do that, but itâ(TM)s still kind of shitty on your part. Given that youâ(TM)re not even capable of issuing two cards on one account (as you had done for the previous decade or so), waiving that fee is probably entirely beyond the capabilities of the fifth-rate keyboard monkeys in your so-called âoeIT departmentâ, so you can go ahead and keep it. Iâ(TM)m getting a nice welcome gift from your competition, which I didnâ(TM)t even ask for.

Would you like the gym bag back?

-jcr

User Journal

Journal: Even less impressed with E-Trade. 3

Journal by jcr

Got this from some minion at E-trade, since the VP I wrote to was apparently too busy to answer a customer personally:

Good Morning Mr. Randolph,

We received your email inquiry to our VP of Customer Service, Neal Martin on 8/5/13. We regret that we are unable to accommodate your request for two ATM cards for your account. We appreciate your feedback and it has been shared with management and our product teams for review. If you have any additional questions or concerns feel free to contact me at [phone number deleted]

Thank You,

[Name redacted]
Corporate Support Manager
Alpharetta GA
E*TRADE Securities LLC
[phone number redacted]

Manager? Yeah, right. In a functioning company, a manager is someone who takes the initiative to solve a problem.

I left the VP's name because he fully deserves to have this come up when someone googles him in the future.

My response:

[redacted],

You might mention to Neal Martin that when a customer responds to an email message that has his name on it, itâ(TM)s rather poor form to pass the buck to someone else unless that other person is capable of solving the problem.

I was a more-or-less satisfied customer of E-trade for over a decade. I will be transferring my assets to another broker in the near future, as soon as I determine which of your competitors can demonstrate the competence that E-trade has abandoned.

-jcr

User Journal

Journal: Rather unimpressed with E-Trade today.

Journal by jcr

I've been a customer of theirs for over a decade, and I've had two ATM cards for the same account for many years. Recently, I needed to cancel one of the cards and instead of just replacing that card, they cancelled both of my cards. I just sent the following message to Neal Martin, VP of customer service at E-trade.

Neal,

I got a call from one of your employees this morning, Meagan something, who told me that after looking into it she wasnâ(TM)t able to find a way to issue a second card for my account. Her suggested workaround was that I should open another account, and get an ATM card for that account.

So, because of your IT departmentâ(TM)s refusal to fulfill a very simple request, E-tradeâ(TM)s âoesolutionâ is that I should give you MORE of my business, and incur whatever additional costs are associated with having a second account. Not to mention that using a second account means that if I lose a card while traveling, Iâ(TM)ll either be dead in the water for a day while funds get transferred to that second account, or Iâ(TM)d have to have money parked in that second account already.

Now, Iâ(TM)m a software engineer myself with a fair bit of experience in financial systems. In my Wall Street days, I worked at JP Morgan, Salomon Brothers, and UBS/Warburg. I know that there is indeed a way to solve the problem at hand, even if it requires manually editing a database to make it happen. If my business is important enough to you, youâ(TM)ll direct your IT department to do so.

In the meantime, I suggest your inform all of your employees in customer-facing roles that âoesecurity policy" is not an excuse for incompetence.

-jcr

The message above was a follow-up to this one:

Hello Neal,

I have been an E-Trade customer since 2002 or thereabouts, and I currently have about [redacted] in assets on deposit with e-trade.

Iâ(TM)ve got to say, Iâ(TM)m on the verge of taking my business elsewhere and itâ(TM)s because of something that should be trivial for you to solve.

Iâ(TM)ve had two debit cards for my account for a decade or more, and Iâ(TM)ve just been told that I can only have one now. This doesnâ(TM)t work for me, because I travel quite a bit, and I like to keep one card in the safe in my hotel room, and have the other one on me. If I lose a card while traveling, I do not want to be stranded without a way to access my funds.

Yesterday, I spoke with a representative who told me that he had figured it out and was sending me an additional card, but this morning he called me back and told me that he couldnâ(TM)t do it after all. Just now, I spoke with another representative from your âoeCorporate Relationship Managementâ team, and heâ(TM)s looking into it.

Iâ(TM)ve generally been happy with E-trade up to this point, but if you canâ(TM)t issue me two cards as before, itâ(TM)s a deal breaker. I hope you get this figured out.

Also, donâ(TM)t put your name on an e-mail address that doesnâ(TM)t go to you directly. Itâ(TM)s insulting.

-jcr

The upshot is I did some shopping around and found that Scottrade's fees are lower than E-trade's. The first brokerage company I find that can issue two cards on one account will get my business.

User Journal

Journal: Another interesting stint at Apple. 5

Journal by jcr

For the last two years (almost), I was back at Apple working on the UI frameworks that the ProApps and the iApps use to give them their distinctive look. Interesting work, nice people to work with, and now I can say that there's some of my code in most of Apple's Pro and consumer apps on the Mac.

To everyone in PhotoApps, ProApps, Frameworks, and Dev Tools, thanks much! I enjoyed working with you.

-jcr

User Journal

Journal: EA's website is impossible to use and they are impossible to reach.

Journal by hackwrench

I've submitted this on EA's Facebook wall and repost it when it gets deleted:

EA's website is impossible to use. I started out trying to sign up with Pogo. On the registration page, it provides two fields to type your password into. I type my selected password in both places and fill out the rest of the registration form. I submit the form and get back "you need to provide a password". I go to help and select "Talk to an adviser" It asks me to log in. I follow the links to register an account on the main EA website, check my email confirm, and go back to "Talk to an adviser" I select Pogo as the Product. I get a spinning circle below for about 20 minutes. I stop it... Actually there's one still going as I type this. I log into Pogo using Facebook. It tells me I need to update my profile. I attempt to update it. It tells me my password is not correct. I attempt to go to EA's forums. It tells me I need to create a persona. I'm looking at a page that says Select a default persona, a spinning circle, and "Add a persona". As I type this it finally returns and I click on the icon that beneath it says hackwrench (EA ID). At the forums it says "Your email address is UNVERIFIED. You will be unable to post new topics or replies. Please visit the User Profile page to verify your account.
  Electronic Arts". I thought I already did, that but okay, I click through the links until it tells me a verification email has been sent. I go back to my email and click on the verification link. It tells me I am now verified.I go back to the tab that said it sent an email, click back to the forums, and hit refresh. It still says I'm unverified. I log out and log back in. It no longer says I'm unverified, but I click through a few pages and still don't see an option to post. Back at the help site, I find an article for EasyInfo. I install and run it. I click on test your system. I get an unhandled exception error message dialog box, but it says I can continue. The EasyInfo window has expanded and there is an unpopulated box with the title "Games list:" and a blue button that says update games list. I click on the button, and get a dialog box that says "Progress indicator please wait while the games requirements info is retrieved". Then I get a unrecoverable error box that says "UserImterface has stopped working. Close program." The only option left to me that I can see is to post here on Facebook.
  This post keeps getting deleted, but since it is my only communications line with EA, I'll keep posting it until I get a response...especially since this is supposed to be an option with "Connect with us".

User Journal

Journal: in which i am a noob all over again 17

Journal by CleverNickName

I haven't posted a journal here in almost three years, because I couldn't find the button to start a new entry. ...yeah, it turns out that it's at the bottom of the page.

So... hi, Slashdot. I used to be really active here, but now I mostly lurk and read. I've missed you.

User Journal

Journal: You can't be friends with bullies 38

Journal by snowgirl

If someone is willing to wallow in the mud, calling names, and making fun of someone just because they're different, well... you just can't be friends with that kind of person. What are they saying about you behind your back? What are they going to say about you if you rub them the wrong way?

Better to just cut ties, and walk on by. Bullies will never be good friends, and if you stand up to them, you're just going to get in a yelling match, until you're both hoarse.

It reminds me of the feminists who go beyond equality and turn into man-hating bigots themselves. Trying to solving a problem by becoming the problem is not going to fix anything at all.

User Journal

Journal: Why do you need so much CPU to collect a comment Slashdot? 13

Journal by snowgirl

I'm using OpenBSD, and as a result, my webbrowser options are somewhat limited. I love XFCE, so I'm using that, so naturally, I chose to use Midori to do my webbrowsing.

Frustratingly though, anytime I want to type out a response or comment, or even in this field here, Midori's usage spikes up to some 60~78%! So, my typing ends up looking all 300 baud modem like (yeah, I read that story, too.) So, like what is it Slashdot? Why do you need to sit there and cycle through a bunch of javascript while I'm typing things out?! I don't see any cool nifty text editing options, I don't see anything in fact to justify you jumping on a spinlock and taking it for a joy ride.

Does anyone have any clues as to what slashdot is supposed to be doing with all this CPU time?

User Journal

Journal: Quote of the Day 18

Journal by snowgirl

âZ"[T]he truth is that privilege always lies with the majority. They're so used to being catered to that they see the lack of catering as an imbalance. They don't see anything wrong with having things set up to suit them, what's everyone's fuss all about? That's the way it should be, any everyone else should be used to not getting what they want." --David Gaider

This is regarding the seeming imbalance of options for Straight Male Gamers in Dragon Age 2, and a response to someone suggesting that there be a "No Homosexuality" menu option.

User Journal

Journal: More BillDog, less RailGunner 28

Journal by snowgirl

I want more people like BillDog to have the perspective, and voice of the right. People like RailGunner take the rhetoric up to 11, and it drowns out all the sanity of their arguments.

At least BillDog is willing to sit down discuss things rationally, understand your point of view... and then dismiss you as evil. (Kidding, slightly... ok, I'm joshing with a bit of fact, and a bit of fiction.)

User Journal

Journal: to Bill Dog RE: authoritarianism 9

Journal by snowgirl

I agree that we've pretty much both said a good amount for our piece each. I appreciate the civil discourse, and the insight you offer me into your frame of mind. I wouldn't call it alien, and I understand the desires and hopes that you wish to accomplish, just have different weights on what matters. :)

So, to sum up, "Thanks"

6 Curses = 1 Hexahex

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