I figured that just the secretive nature of the site prevents most people from asking for a refund or suing them if they ignore your request.
Day traders don't care
Day traders don't know
(I make it a policy to setup my mother at least two web browsers. One with ad blocking and such for normal use and one without for problematic web pages.)
You could have her open problematic pages in incognito mode.
Stellar rays prove fibbing never pays. Embezzlement is another matter.