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pnutjam's Journal: packet8 voip

Journal by pnutjam
I'm copying this comment I just made on a story about how hard it is to cancel accounts. This issue really has me ticked off.

I cancelled one of my cc cards because I lost it. I never gave the replacement number to packet8 and they turned off my service.

Them having no valid cc and not providing me service did not stop them from charging me every month until I actually called them to cancel.

Mind you, they never sent me a bill via email or snail mail. Just an email once saying my cc wasn't working. Then when I called to reactivate service five or six months later they say I owe them about $100.

After a complaint with the FTC and State Attorney General they called me and said they would take care of it, then afew months later I get a collections notice.

I'm pondering my next step.
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