The article goes on to quote her: '...residential customers have thus far shown little interest in TWC's top internet tiers. "A very small fraction of our customer base" ultimately choose those options.'"
Um, yeah - that's because it's waaaaaaaay overpriced.
I think $20 more per month is a fair price for any extra 1mb, and with the top tier at 35mb its faster than any consumer will ever need! I love my triple lock-in play!