I agree that good metrics are the way to go, but be careful on what you measure, no tracking system is complete enough to follow all relevant parameters (and if it were, it will be such a pain to have it up to date that it would be useless). Metrics are useful to prove a point, but are not the point.
Obviously, you have never worked in a call center.
Isn't McAfee already considered to be malware? Perhaps they hate the idea of competition in the malware distribution business.
When students started buying computers with Vista, Blackboard would not play right with them. They had all kinds of issues. It won't even play right with Internet Explorer at our school. I'm just glad I'm not the Blackboard admin.
Note to my college administration:
Ever wonder why the University of Phoenix is so expensive? It's because they attempted to take the time to design their online program from the ground up. They also hired the staff to make it work. That takes a lot of money. They didn't take the cheap way out by buying Blackboard and saying, "Now we are an online school." F$%^tards!!!! You would have been better off by using Moodle or Double Choco Latte. At least you wouldn't have blown all that money. Dare I say that you are once again "trying to polish the turd"?
From the article:
"At schools that don't institute or enforce such policies, some students might be getting mail from the trade group. Last week, the RIAA sent 400 letters to students at 13 colleges warning them that they will either have to pay up for illegally downloading music or face a lawsuit."