Yeah, me too. I don't really consider the public library a competitor, but they do have better quality content, overall.
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They didn't seem to need me to call when I signed up in the first place. An offered option shouldn't be hidden or require negotiating a maze of circuitous channels. What a bunch of knuckleheads!
I've tried repeatedly to restart my subscription, since the DVD-only option is very appealing. But they don't even offer it. (No lie.) I don't see streaming as a viable option for many years, so it's back to the public library for me.