Include monetary incentives for timely treatment. This would cause providers to keep wait times short, and shorter wait times would likely lead to fewer expensive complications due to people's untreated conditions worsening.
Where I live, the government prints a page in the newspaper every year listing everyone who is late on their property taxes. Nobody has ever complained about it. As far as this company losing customers, I suspect the only "customers" they will lose are the ones who make the list - the ones who were not paying. I doubt they will care. My guess is the only reason this even made it onto the front page of/. is because it involved a cable company.
Wow, who wouldn't want to leave "Smart Interactivity" on? I don't know what it is or does, but if it's smart, and interactive, I had better leave it on, right? I want to get my money's worth out of this smart TV. I sure don't want to start disabling the smart features on my new smart TV.
Some marketing drone really earned their salary when they came up with that name.