Perception dominated the knee jerk reaction.
In my experience modern computers and operating systems
are beyond any one person knowing all the answers.
I recall working with an astoundingly clever and smart network type
that was tasked with tuning the lowest nasty bits of the network
stack. However he had no experience in setting a machine up
and installing a base system and adding initial users so he could
test what he was doing.
Same is true for a lady hardware designer. A true wizard at termination
of very high speed transmission lines and world class in coding VHDL
to eliminate random TTL logic on a board... Again the random decisions
made for setting up a user could not be deduced from raw logic....
The toy company should have had an ethnic and gender mixed help desk.
But that does not give the foolish critics a free ride.