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It was better when they had XP/Vista/7 and I got most of them on Firefox and Thunderbird. But now their new devices have W8 and I have to try to get it to behave like the Windows they know. Installing Classic Shell helps a lot.I don't have W8 myself so I have find out most things via Google.
W8's Metro is so intrusive I get agressive just spending the little time helping my friends and family. I'm seriously thinking of letting them try Linux. I honnestly believe the learning curve from W XP/Vista/7 to Linux is less steep than to W8.