My service was shut off.
I called and they said "Service is not available in your area.
I told them I had service yesterday, and they confirmed that I did, but that it was a mistake, and service was not available.
We went around and around, I finally gave up after 2 hours on the phone, vowing to sign up with someone else. No other service available, and since I was at the bottom of a valley, EVEN SATELLITE was not available.
After a few more days of phone calls and escalations, I finally straight up asked them "Is the CO/RT full and you didn't realize it until you hooked me up?" they admitted that yes it was.
I made a deal with my neighbor, bought her network equipment and paid her phone bill every month just for letting me use her wifi.
THEN to add insult to injury, I got a contract cancellation fee bill from Verizon in the mail, because I terminated my contract for DSL before a year was up.