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Telecom Refunds $8 Million for Bad Service 57

Gearu writes in with an article about a hefty refund coming to New Zealanders. It opens, "Telecom New Zealand has admitted it made an error with its Go Large broadband plan and is to credit customers of the service. An internal technical review of the service, launched in October, identified an issue with how internet traffic was being managed on the plan. The Go Large plan was promoted as having traffic management applied to certain applications, but since December the traffic management process had affected all forms of activity. With around 60,000 customers on the Go Large service, the refunds were expected to total $7.5 million to $8.5 million."

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