One woman called up and said that her computer would not boot at all. So I asked her what the error message was, if any, that she got on boot. She said there was a menu asking if she wanted CD ROM drive support enabled. So I told her the only way that the message would show is if there was a boot disk in the floppy drive. I asked her to remove the floppy disk from the drive. She said there was no disk in the drive. I asked her if she was sure, she said yes. So I asked her some other question unrelated to the floppy drive. Then I asked her again, "Are you sure that there is no disk in the drive?" She said there was none. So I think I asked her what was the last piece of software that she installed. Then I asked again, "Is there a floppy disk in the drive?" To witch, she replyed, "What's a floppy drive?" So, being very pissed off, I explined what a floppy drive is and then asked again if there was a disk in it. She said no. So I asked her something else unrelated to the drive. Then I asked again if there was a disk in the drive. She said no. As I was starting to ask another question she interrupted me and said, "Hey, there was a disk in the drive!" WELL NO SHIT!!!!!!! So we took the disk out and it booted just fine. Stupid end users.