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Comment: Re:I already solved the antenna problems (Score 1, Flamebait) 282

by milkman_matt (#32719996) Attached to: iOS Update May Tackle iPhone 4's Antenna Problems

"Names for the fix may vary. I call the fix "Nexus One"."

Even meant as a joke, you're right. AT&T drops my calls like I'm on the Unlimited Dropped Call plan. I've lost a call twice on a 2 mile drive just the other day. I'm convinced that AT&T could drop a call made with 2 tin cans and a string and it's infuriating and I've had enough.

You'd think with an influx of millions of new customers due to the iPhone, and the fact that they charge and extra ($30?) charge for iPhone users, they may try to sink some of that cash into strengthening their networks to support their customers. Instead people are told that a 30% dropped call rate is 'acceptable'. Even if they picked up 1M iPhone customers, that's $30M/mo that they didn't have before. What're they doing with this cash?

I left AT&T about 6 or 7 years ago for Verizon, was impressed with the iPhone after the price became reasonable, and begrudgingly switched back. I wish I hadn't. The service has sucked ever since, and I'm going to leave them a second time for the same reason (and this is in two different states.) If the Incredibles weren't back-ordered for so long AT&T would have have lost me again already.

So actually, you're right. The solution for me is going to be one of the Verizon Droid phones.

Comment: Re:Simple really... (Score 1) 489

by milkman_matt (#32718208) Attached to: Verizon Charged Marine's Widow an Early Termination Fee

"Fuck the Rule Book. -- Help some random stranger you really don't care about, who really doesn't care about you or the crap you put up with on a daily basis, which in turn places your job and livelihood at risk."

See, I'd hope that wouldn't put someone's job at risk. Stuff like that *really* matters to me when dealing with a company. Stuff like that *keeps* me with a company. Sure when someone at a company helps me I'm very thankful to them though I can't remember any of their names by the end of the day, but they're part of what makes that company good (in my opinion) and thus the reason why I stay with that company.

Obviously some people are going to have horror stories from companies that I deal with that I think are top-notch for customer service. When you've got that many employees, a lot of people are going to make you look bad whenever someone talks to them, hopefully you've got even more people that make you look GOOD when people talk to them.

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