How does microsoft do so much user testing and have no idea these products are going to be colossal flops?
I can't imagine the reasoning that went on behind the push for Windows 8:
"Let's unify our mobile and desktop interfaces, because we have a stranglehold on the desktop, people will gravitate towards our mobile offerings"
The public responds "we hate this" and they choose to do it anyway? Don't they do focus groups? Didn't they anticipate that people are disgusted by a touch interface on their keyboard+mouse system?
I'm fascinated and horrified but I'm also pleased because I am not fond of Microsoft, but what the hell do they think they are doing?