It really is. I don't just want you to manager my systems, I want you to be the one who makes the decisions on how those systems are presented to me and interact with me.
Its amusing; my town (population less-than- 500, yet we have our own local gov't due to being the oldest town around) had a discussion on traffic and one of the guys who works with the county traffic system said "the current system is unix and isn't user-friendly." To which I immediately thought "I've been using unix systems since 1994 recreationally, and since 2009 professionally. Unix is user-friendly, it's just choosy on who it's friends are." (old saw, I know) If I need to do some port-mapping to get around NAT, I can do it. If I need to physically re-wire the connection from the NID to my distribution point in the basement, I can do it. But mostly when I come home, I just want isht to WORK; and that is where an attitude like yours comes in. Evolve my interaction experience in a painless way; don't make bug fixes a "revoltion in user experience." /has a macbook, iphone, and actually likes iTunes... feel free to think less of me. //Used a series of sed/awk/bash scripts when my old mac's harddrive died and I needed to figure out ecxactly what I LOST based on what was salvageable from my ipod. ///Next time I won't just backup the MP3s, I'll back up the stupid iTunes library. ////still has missing Duke Spirit mp3s... namely stuff off the "covered in Love" EP, compliments of Sealwolf.