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Comment: Angry professor + full bladder == dead laptop. (Score 5, Funny) 1177

by mc_dork (#15661371) Attached to: Your Favorite Support Anecdote
While working in notebook support at an Large Computer Manufacturer a few years back, I took a call one night. We handled education accounts at the time and a call came in from one of the large unviversites concerning a notebook belonging to a professor. She opened the call with, "I'm going to need to send in my laptop for servicing." So I proceed to ask the standard opening question, "What seems to be the problem with it? Is it not starting up?" She replies, "I peed in it." My brain tells me that I did not just hear that and I say, "I'm sorry?" She says "I peed in it. If you look at the history on this thing, you'll see that I've had nothing but problems with it over the past several months. I got fed up. I opened it up, I put it in the floor and peed in it. So of course it doesn't work now and I know I'm going to have to send it in to get it fixed." "You do realize this is not going to be covered by your warranty, right?" "Oh I don't care, I feel a lot better. I'll just bill it to my credit card." So I go through all of the process to set it up for depot repair and get her off the line after telling her to seal it in plastic and put biohazard stickers on it. Then there was the process of letting the repair depot know what was coming in. In the end the computer she sent in was junked without ever being touched by the depot and she was charged for a new maachine which was roughly the same cost as the pissed one..

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