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The most sickening part of all of this though, from the perspective of someone who worked with it first-hand, was the internal fervor behind refusing to call Purchase Power a sales program. It was always about "satisfying" the customer, calling it a sales program was extremely taboo even in internal conversation among employees, and telling customers about the program, calling it by name, or telling them we were "required" to do it was an offense that could lead to termination.
From my experiences dealing with other telcos as a customer over the years, I've heard the telltale signs of this breed of training from reps in almost all of them. What starts as an innocent "lets take a look at the services you have with us" is the opening line these programs train their reps to use, which will soon be followed by inquiring about what you like or use the most with the services, highlighting some other service or bundle you don't have, "overcoming the customer's objections", and then trying to sell you something. I've heard it from Charter, AT&T, and Time Warner first-hand and I know from my own personal experience that this has been a trend in the industry at-large for at least a decade now.
"Without disclosing the change to customers, Apple has locked the TV Out feature of the iPod classic and video-capable iPod nano, preventing users from outputting iPod content to their TV sets as has been done in years past. Going to the Videos > Settings menu brings up a TV Out option that is now unresponsive when clicked, showing only the word "off." When locked, video content will display on the iPod's screen, but not on your TV or portable display accessory."
Apparently the only way the feature still works is if you are using hardware that has an Apple authentication chip in it, which is currently only in Apple-branded accessories and a small amount of 3rd party resellers. Not surprisingly, the new video cables Apple will be selling for the new video ipods will retail for $50."
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