- Arbitration Agreement. We have added language that requires customer disputes with AT&T regarding AT&T Internet Services to be submitted to binding arbitration or small claims court. Arbitration is less formal than a lawsuit in court and often faster. In addition, AT&T will pay for all costs of arbitration, no matter who wins, as long as your claim is not frivolous.
(By publicly quoting this e-mail, I'm sure I'll burn in Hell, or at least get dragged into court by AT&T for copyright infringement.)
Is this legally defensible language? Can they, after the fact of a contract, slip in language that actually limits the legal recourses which might otherwise be available to the other party, such as a traditional suit in full court or a class action lawsuit? Would any court actually uphold or defend such language? If so, might this be the defining moment when AT&T customers like myself should consider getting the heck outta Dodge and taking our Internet dollars somewhere else?"