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Networking (Apple)

Journal: GoDaddy WAS blaming Apple the whole time! 2

Journal by macpulse

Thank ALL of you here and on the dozens of other forums for sticking it to GoDaddy - our combined pressure has forced them to change the way they do forwarding and masking so that it is platform independent. The way it should be. Let this be an example to other large, powerful companies on the edge of the internet - Make your stuff work on ALL computer platforms! Thank you.

To everyone who says GoDaddy was not blaming Apple - listen up, your observations and assumptions were simply wrong.

GoDaddy did not post that particular message on their website and blame a vendor (Cisco) until the evening AFTER this Slashdot story got posted (by me, I'm ZackMac). No Joke. This issue has been occuring since on or around November 25th, 2005. Took them long enough to even admit the problem.

For over two weeks GoDaddy has been doing NOTHING BUT BLAMING APPLE. If you read that Apple forum linked in the article you'll see that everytime anyone asked GoDaddy about resolving the problem, these are the type of response(s) given:

Response from JASON C
12/07/2005 10:26 AM

Hello Zack,

Thank you for your email. There has been no change with the way we do forwarding. The problem with Safari is related to how it (and Opera) handles 302 redirects. Your sites are currently forwarding correctly. You can verify this with https://proxysystems.net/ [proxysystems.net] and https://www.megaproxy.com/freesurf [megaproxy.com]. I apologize for your frustration, but as the problem is not on our end there is no further troubleshooting possible.

Please let us know if we can help you in any other way.

Learn more about our Shared, Virtual-Dedicated, and Dedicated hosting: Click here

Sincerely,

Jason C.
GoDaddy.com
Customer Service Representative

Another one:

Response from AMBER B.
12/07/2005 09:05 AM

Dear Zack Brock,

Thank you for your reply. There are several issues that our beyond our control. One of which involves Safari. If that is not the problem you are experiencing, it must be an issue on the internet. The domain is functioning properly. We have noticed lately that some customers cannot view their domains though they function for us internally, on an external connection and via a proxy server. It seems that some ISPs are blocking the response back from our servers causing the forwarding to malfunction. Unfortunately, this is beyond our control. While we will work with these ISPs as we determine where the problem lies, we do not have control over when the resolution is achieved.

Please let us know if we can help you in any other way.

Learn more about our Shared, Virtual-Dedicated, and Dedicated hosting: Click here

Sincerely,

Amber B.
GoDaddy.com
Customer Service Representative

And another one...

Response from CHRISTOPHER B.
12/07/2005 08:02 AM

Dear Zack Brock,

Thank you for contacting customer support. Go Daddy has not made any changes in the way forwarding and masking sites are handled. The error you are referring to is a known issue of Safari, that you will need to contact Apple support to further resolve.

Please let us know if we can help you in any other way.

Learn more about our Shared, Virtual-Dedicated, and Dedicated hosting: Click here

Sincerely,

Christopher B.
GoDaddy.com
Customer Service Representative

And another one...

Response from JAMES P. 12/04/2005 08:20 AM

Dear Sir/Ma'am,

Thank you for contacting customer support. We have not changed in anyway our forwarding system. The forwarding issue with Safari is a known issue at this time. Unfortunately, this problem does not originate at GoDaddy but is most likely an issue with Safari. For more information regarding this, please contact Apple support. We apologize for any inconvenience this may be causing.

Please let us know if we can help you in any other way.

Learn more about our Shared, Virtual-Dedicated, and Dedicated hosting: Click here

Sincerely,

James G.
GoDaddy.com
Customer Service Representative

And another one...

Response from CHRIS D.
12/03/2005 09:54 PM

Dear Zack Brock,

Thank you for contacting customer support. We have tested your forwarding and it appears to be functioning correctly from both an internal and external connection provided by a local ISP. If you are still having problems with forwarding your website to another location then it is possible that the problem lies somewhere on the internet between your internet connection and our servers.

Please let us know if we can help you in any other way.

Learn more about our Shared, Virtual-Dedicated, and Dedicated hosting: Click here

Sincerely,

Christopher D.
GoDaddy.com
Customer Service Representative

And those are just a few choice versions of the many dozens of Apple-blaming responses I personally received. For over two weeks GoDaddy's response has been that it is Apple's problem. They only recently changed their tune when people finally started proving to them via email and via Slashdot that the problem was on their end. They couldn't ignore it at that point.

Even now they don't admit responsibility and have passed the buck to Cisco or Sun or Oracle (they call them "vendors"). What an immature, irresponsible company.

Top Ten Things Overheard At The ANSI C Draft Committee Meetings: (1) Gee, I wish we hadn't backed down on 'noalias'.

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