I recently upgraded my Time Warner Internet connection from 30Mbps to 50Mbps. I logged into my account on the website, clicked the upgrade button, and chose the new service, which was actually cheaper than what I was currently paying.
Shortly thereafter, they emailed me to say my order was on hold and that I needed to call them. I did and was informed that the promotion I had chosen (while logged in to my account) was not available to me. I was told I instead had to pay considerably more, and that it would include starter TV. I had the guy confirm multiple times that I simply could not get 50Mbps without also getting TV service, and finally went with it.
So they installed the TV, bumped up my Internet speed, and happily charged me lots of money. $90, I think was what it was supposed to come to after all fees. (I'm still renting a modem from them.)
A month later, I look at my bill and it's $144. So I call them. There was a pro-rated charge with regard to me switching mid-month, which I let slide because w/e, and there was a $19.99 fee for installing extra TV connections. I told them no and they said "Oh, you shouldn't even have been billed that. I'll remove that charge."
I then asked if it was possible to get 50Mbps Internet without TV service (having already spoken to their help chat online and been told I could). This guy said yes, totally an option. He transferred me to customer retention and I cancelled my unwanted and unused TV service (rejecting the discount--if only I'd know I might've been able to get a discount on the Internet I was keeping and still cancel the cable), saving another $20.
I also asked them to reimburse me for the month I'd paid for TV, given that I only had it because there salesman lied and said I couldn't not get it. Again they agreed, and said they'd call me on Wednesday once all the changes had gone through and they'd no how much my credit would be.
They never called, naturally. But I assume my new statement will show up soon, so then I'll know.