the operator was excellent at following instructions and telling me what exactly he was seeing on the screen.
As someone fairly green on the helpdesk (just hit the 1 year mark), I must say that I appreciate ten times more a user who follows instructions and describes what's on their screen, than users who claim to be tech savvy, broke what they were working on, and can't seem to fix it themselves.
What I really hate are those users who never learned how to use their computer. They know how to operate one or two programs on the computer, but they always say "I'm not a computer person", and use that as an excuse for never learning the difference between the mouse, the monitor and the tower. The kinds of users who can't take instructions because they're unwilling to focus their eyes in unfamiliar territory on the the screen.
I'm fine with ignorance, ignorance can be fixed, and ignorance is honest. What I can't stand is when people call in asking for help, but refusing to say what they need help with, then when you pry it out of them, they refuse to follow the instructions you give them. Those are the worst users.
So yeah. Compassion is great. I do my level best every day to put myself in the users shoes, because I understand how stressful it is when your tools fail you. But there is certainly a point where the patience runs out, because someone who is asking for help (often demanding help) is not willing to be helped once they have my attention.
properly understood, Quantum Entanglement is at the core of all Quantum Physics
To a US English speaker, this phrase can generally be translated to mean "All quantum mechanical reasoning relies on quantum entanglement" which is false. But the phrase you state leaves room for interpretation and can certainly mean "quantum entanglement is one of the basic features of quantum mechanics" or even "quantum mechanics requires quantum entanglement to be true". It's just that the standard way the phrase is parsed makes it seem you're saying entanglement is the most important or most fundamental feature of quantum mechanics. You aren't wrong, but the way you expressed yourself can be a little confusing.
While technology and technological knowledge could certainly weather a large portion of the population vanishing, what do you think of the economic implications of a significant impact event?
How would the global economy react to a mile-wide rock hitting Manhattan? Or Hong Kong? Berlin? Tokyo? Any large city?
I have the feeling that there would be a global economic upset the likes of which has never been seen.