the operator was excellent at following instructions and telling me what exactly he was seeing on the screen.
As someone fairly green on the helpdesk (just hit the 1 year mark), I must say that I appreciate ten times more a user who follows instructions and describes what's on their screen, than users who claim to be tech savvy, broke what they were working on, and can't seem to fix it themselves.
What I really hate are those users who never learned how to use their computer. They know how to operate one or two programs on the computer, but they always say "I'm not a computer person", and use that as an excuse for never learning the difference between the mouse, the monitor and the tower. The kinds of users who can't take instructions because they're unwilling to focus their eyes in unfamiliar territory on the the screen.
I'm fine with ignorance, ignorance can be fixed, and ignorance is honest. What I can't stand is when people call in asking for help, but refusing to say what they need help with, then when you pry it out of them, they refuse to follow the instructions you give them. Those are the worst users.
So yeah. Compassion is great. I do my level best every day to put myself in the users shoes, because I understand how stressful it is when your tools fail you. But there is certainly a point where the patience runs out, because someone who is asking for help (often demanding help) is not willing to be helped once they have my attention.
properly understood, Quantum Entanglement is at the core of all Quantum Physics
To a US English speaker, this phrase can generally be translated to mean "All quantum mechanical reasoning relies on quantum entanglement" which is false. But the phrase you state leaves room for interpretation and can certainly mean "quantum entanglement is one of the basic features of quantum mechanics" or even "quantum mechanics requires quantum entanglement to be true". It's just that the standard way the phrase is parsed makes it seem you're saying entanglement is the most important or most fundamental feature of quantum mechanics. You aren't wrong, but the way you expressed yourself can be a little confusing.
While technology and technological knowledge could certainly weather a large portion of the population vanishing, what do you think of the economic implications of a significant impact event?
How would the global economy react to a mile-wide rock hitting Manhattan? Or Hong Kong? Berlin? Tokyo? Any large city?
I have the feeling that there would be a global economic upset the likes of which has never been seen.
religion is what kept our society together in difficult times.
Y'know what caused a lot of those hard times in the first place? Religion.
I don't disagree with the general premise that the NSA would resort to torture if they thought that it would be in their best interest.
I'm stating that since the NSA isn't exactly a military organization (in a strict sense), and since the NSA is known for using applied science, it would know that torture (or more specifically pain driven interrogation such as water-boarding) doesn't give reliable results when it comes to intelligence gathering. It's a fine line. Overt torture causes the subject to say whatever they think will make the torture stop. Too mild, and the subject won't give up the goods. Legitimate interrogation methods are far more effective than torture in secret, when it comes to getting information vital to national security. It's been discussed in many venues and on multiple occasions that torture isn't effective in helping intelligence organizations do their jobs.
The NSA has been so corrupted by the mandate of its task that it has decided to "gather all intelligence" but this is both simply infeasible (since one-time-pads and horribly inconvenient methods of encryption exist), and ultimately a waste of energy and time.
They can record everything they wish, but I'm not sure it will make a difference in fighting terrorism carried out by those who have a moderate education in information security and encryption. Granted it's not particularly easy communicating in a way that's secure against a government organization bent on destroying all semblance of anonymity, privacy, or security in one's person and effects, but it's certainly not impossible.
Sorry if I'm being too literal here. I just hate ambiguity. So I'm defining my terms.
Mod this guy up. The NSA may not be looking for you specifically, but that doesn't mean we shouldn't be mad as hell that they're violating everyone's rights. They aren't torturing you at a black site now, but they could if they wanted to, because they have conspired to make themselves above the law.
I assume it's illegal to make a copy and give away the original while retaining the copy. But what is true is that it is legal to make copies for personal use. Every 5 years the librarian of congress reviews requests for exceptions to the DMCA and this last time decided to allow copies for personal use and backup of DVDs as an exception.