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Google

+ - Google Checkout sees poor customer satisfaction

Submitted by
Aryabhata
Aryabhata writes "As per an Arstechnica report on a survey by investment firm J.P. Morgan Securities, Google Checkout has had a relatively quick and modest market penetration of six percent since its launch in June of 2006, but lags behind in customer satisfaction vs PayPal. On the customer satisfaction front, only 18.8 percent reported having a "good" or "very good" experience with Google Checkout, while 81.2 percent indicated a fair to poor experience customer experience compared to PayPal's 44.2 percent reporting good experiences. Some users have reported anecdotally that Google Checkout mistakenly canceled sales without warning or that the checkout process took too long."
The Internet

+ - NYC 911 to accept cellphone pictures

Submitted by
SpaceAdmiral
SpaceAdmiral writes "New York City is developing a plan to allow images to be sent to 911 emergency operators from cellphones. This will likely give emergency operators better information to pass along to responders. According to John A. Feinblatt, Mayor Michael Bloomberg's criminal justice coordinator, "The more information that the police have and the more quickly that they get it, the more likely that they are going to fight a crime.""
Businesses

+ - What bad customer service have you gotten?

Submitted by Ninjaesque One
Ninjaesque One (902204) writes "In response to an AC comment in a previous Ask Slashdot story, I must ask you of the heights of the prodigious hilltops of Stupidity, New Hampshire. Does it involve work? Nepotism? Bureaucratic Doom Ninjas?

Surprisingly, this story is not a dupe. Customer service ratings site, no reports of flagrant violations of the rules of company, law, and sometimes attempts at physics."
Privacy

+ - T.J Maxx Hacked

Submitted by
wildman6801
wildman6801 writes "What happens when you use your credit or debit card at a brick and mortar? Well, for T.J Maxx customers, it means checking your credit and watching your mail. On Wednesday, T.J Maxx told its customers to watch their credit and debit statements because their retail POS's were hacked! What does this mean? Well, a nightmare for many customers. The Press Republican reports about the impact on a small town in Upstate New York. http://www.pressrepublican.com/apps/pbcs.dll/artic le?AID=/20070119/NEWS/701190315/1027/NEWS01"

Those who do not understand Unix are condemned to reinvent it, poorly. - Henry Spencer, University of Toronto Unix hack

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