kenh writes: "Something has gone horribly, horribly wrong at Gateway/MPC. Here is the very short version of my experience:
Dec. 2005 I bought a Gateway Convertible laptop with a 3-year warranty.
Oct. 8, 2008 I call MPC, who has taken over warranty calls for Gateway systems (they apparently bought the professional services arm of the company) I'm told part will ship next day.
Oct. 20, 2008 I call back, find out where my part is (I had said Ground was fine for shipping), found out the warehouse shipping system had "been down for a week, it just came up, and the part will ship by Wednesday".
Oct. 24, 2008 I call back, am told the part is out of stock, call back Wednesday, we should have a better handle on the inventory/ETA.
Oct. 29, 2008 I call in, only to find the warehouse hasn't shipped anything for almost two weeks, the part is in stock, and the call center staff has no idea when the part will ship (the system is still down), it could be another week or so.
Now, this is bad, but since my average wait time for each of these calls is around two hours, I have to believe I'm not the only customer in this situation. I'm wondering if any here knows the answer to what's going on at MPC?"
kenh writes: "Universal Music, responsible for one out of three new tunes released in the USA, has decided not to renew it's current 12 month contract — yet.[NYTimes Link] The dispute opens the possibility that Apple could lose the ability to offer Universal music for sale through iTunes, and that Universal could take it's music library to another seller. It is unclear what impact this possible change might have for iTunes customers that have bought Universal music from iTunes and need to re-load their iPod/computer if the deal is not renewed? Presumably Apple would have to keep any song ever sold on it's servers in perpetuity." Link to Original Source