writes "I recently had my gmail account cracked, the password brute forced/guessed, but I haven't been able to get anything out of google (and backdoors into the account have all been changed). I was googling (the irony!) for more info on retrieving cracked accounts, and everyone seems to have the same experience — a consistent nonresponse from google. With gmail becoming the primary email account of quite a few people, especially those on the tech edge, what is the expectation for free (ad sponsored) email? How do legitimate account owners fix these sorts of problems, considering that if I ever have issues with my banking account I can just go to their office with the right credentials and sort everything out?"